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CUSTOMER SERVICE AND FACTORY ORDER DESK
SteppIR is a small company, but we want to provide you with the best in Customer Service. For placing an order, checking order status, shipping or billing questions, or any problem at all with our company....our Customer Service and Factory Order Desk can be reached at
1-425-453-1910
For Customer Service and the Order Desk, the email address is: sales@steppir.com
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TECHNICAL SUPPORT HOTLINE
If you need advice, clarification, additional information, or experience any problem whatsoever with our products, our Technical Support Hotline can be reached at
1-425-891-6134
For Technical Support, the email address is: support@steppir.com
Our Technical Support Hotline accepts messages 24/7... please leave your name, callsign, and phone number and we'll call you back as soon as we can. We try to return all calls by the next business day whenever possible....most are returned the same day. Our live support hours are Monday thru Friday:
1 pm to 6 pm Eastern
Noon to 5 pm Central
11 am to 4 pm Mountain
10 am to 3 pm Pacific
SteppIR's Technical Support is provided by Jerry Keller K3BZ, an extra-class ham with many years of experience. Jerry says, "I can answer most questions about SteppIR Antennas: how they work; how to assemble, adjust, and use them; and how to trouble-shoot them. SteppIRs are new enough that occasionally something comes up I haven't seen before, and when that happens, I'll get you an answer, Ham-to-Ham. Getting you on the air with your SteppIR and keeping you there... that's my most important job."
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